Clik here to view.
Contact Center Insights Featuring Research from Gartner
Everything is Changing. Is Your Business Keeping Pace? For many companies, the contact center is at the center of the customer experience – answering questions, facilitating sales, booking appointments...
View ArticleThe Dawn of the Era of “Human-assisted Machine Service” in Customer Care
For the longest time, we have looked at how to complement human labor in the contact center with computer programs – to reduce costs, provide 24×7 service, and offer quicker access to basic...
View ArticleHow WebRTC Will Mean a Paradigm Shift in Real Time Communications on Mobile
In the age of devices that seem to do almost everything, cell phones have become more than just telephones-to-go. Our smartphones are increasingly used for “traditional” internet services such as...
View ArticleSay it Again, Sam! Recorded Greetings Set the Right Tone Every Time
“Use your words!” Isn’t that what parents tell their little ones when they are having a hard time making themselves heard or understood? Contact center agents are asked to “use their words” all day...
View ArticleClik here to view.
Contact Center Insights Featuring Research from Gartner
Everything is Changing. Is Your Business Keeping Pace? For many companies, the contact center is at the center of the customer experience – answering questions, facilitating sales, booking appointments...
View ArticleClik here to view.
The Dawn of the Era of “Human-assisted Machine Service” in Customer Care
For the longest time, we have looked at how to complement human labor in the contact center with computer programs – to reduce costs, provide 24×7 service, and offer quicker access to basic...
View ArticleClik here to view.
How WebRTC Will Mean a Paradigm Shift in Real Time Communications on Mobile
In the age of devices that seem to do almost everything, cell phones have become more than just telephones-to-go. Our smartphones are increasingly used for “traditional” internet services such as...
View ArticleClik here to view.
Say it Again, Sam! Recorded Greetings Set the Right Tone Every Time
“Use your words!” Isn’t that what parents tell their little ones when they are having a hard time making themselves heard or understood? Contact center agents are asked to “use their words” all day...
View ArticleClik here to view.
Contact Center Insights Featuring Research from Gartner
Everything is Changing. Is Your Business Keeping Pace? For many companies, the contact center is at the center of the customer experience – answering questions, facilitating sales, booking appointments...
View ArticleClik here to view.
The Dawn of the Era of “Human-assisted Machine Service” in Customer Care
For the longest time, we have looked at how to complement human labor in the contact center with computer programs – to reduce costs, provide 24×7 service, and offer quicker access to basic...
View ArticleClik here to view.
How WebRTC Will Mean a Paradigm Shift in Real Time Communications on Mobile
In the age of devices that seem to do almost everything, cell phones have become more than just telephones-to-go. Our smartphones are increasingly used for “traditional” internet services such as...
View ArticleClik here to view.
Say it Again, Sam! Recorded Greetings Set the Right Tone Every Time
“Use your words!” Isn’t that what parents tell their little ones when they are having a hard time making themselves heard or understood? Contact center agents are asked to “use their words” all day...
View Article
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